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Welcome!Edition of the Spa Sessions manual, Singapore,March2017Singapore March 2017: Intelligent Spas and Naomi Gregory have collaborated to publish a revised edition of the Spa Sessions Manual to help spas engage, motivate and retain employees via intriguing and thought-provoking spa team meetings, with the ultimate outcomes being increased employee satisfaction and better overall performance of the spa business."Spa Sessions provide an opportunity for teams to take a greater interest and involvement in their working environment. Getting people involved cultivates workplace pride and loyalty and creates a more harmonious work environment. Ultimately, it encourages your staff to think and act proactively in order to deliver an exceptional guest experience and increased profitability,” explained Naomi Gregory, the author of Spa Sessions. “Ultimately it all adds up to a more impressive bottom-line." The Sessions are split into three key focus areas and collectively contain 60 discussion topics to give the spa a continuous stream of performance improving ideas: Business Success Team Performance Service Experience The business and professional outcomes of the Spa Sessions include: Confident Selling Repeat Visitation Guest Loyalty Cost Controls Adding Value Continuous Improvement Caring Observing Adapting Responsibility Ethics Delivering Team Spirit Communication Professionalism Hygiene Safety Growth About Naomi Gregory The Spa Sessions developed by Naomi Gregory, aim to encourage learning and participation within the spa environment, whereby the team comes up with ideas and solutions, creating a higher level of commitment to the business and to achieving outcomes.Naomi is a respected industry professional known for creating meaningful spa experiences in world class facilities. She has completed many independent consulting projects across Asia Pacific. Previously she was employed by numerous high end hotel and retreat spas, including Mandara Spa where she was responsible for over 400 staff in operations and new openings within Malaysia, Maldives and Indonesia. Naomi also developed and managed her own health retreat in Byron Bay, Australia. She currently resides in Australia and enjoys travelling to sometimes remote locations to provide hands-on spa consulting. About Julie Garrow Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad. About Intelligent Spas Intelligent Spas provides 'performance enhancing' publications for the spa industry, via actionable research and detailed operations and training manuals. Дата: 23.03.17 Вернуться в начало |
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